GET STARTED IN 5 EASY STEPS

• Make appointment • Verify benefits • Access Client Portal • Sign intake forms • Attend Session (video or in person)

1. CONTACT US

Contact a therapist or use a Button to schedule a session (note: not all therapists use the book online option):

Katarzyna Dlugosz: call/text 646-704-4014 or email katarzyna@kdmhc.com
Rogue Rodriguez: call 845-263-5291 or email rogue@kdmhc.com
Philbert Chow: call 914-539-7289 or email philbert@kdmhc.com
Samantha Zarou: call 347 576 4741 or email samantha@kdmhc.com
Catherine Lavelle: call 347 875 7590 or email catherine@kdmhc.com
Shayana Supreme: call 845 729 1146 email shayana@kdmhc.com
Erica Mbasan: call/text: 860 717 2747 or email erica@kdmhc.com
Danielle Angel: call/text 347-669-5536 or email danielle@kdmhc.com
Victoria Lemanski: call/text (551) 328-3339 or email victoria@kdmhc.com
Socorro Braganca: call 914-874-7338 or email sbraganca@counselinghealthservices.com
Audrey O’Neil: call 212 827 5614 or email audreydelarosaoneal@gmail.com
Anita Mercado: call 347 445 4448 or email anita@kdmhc.com

2. CHECK INSURANCE BENEFITS (OPTIONAL)

If you wish to CHECK YOUR INSURANCE BENEFITS (in or out of network) prior to setting up your appointment with us, we will be happy to look up your coverage and check your rates with us so you know what to expect in terms of billing. If you have insurance and have not provided us with this information yet click here and send us:

Your name
Your date of birth
A picture of the front and back of your insurance card

Once you have provided your insurance information, please allow 24 business hrs to hear back from us.
NOTE: The insurance company discloses: “the information provided is not a guarantee of payment and it is just an estimate; nothing is guaranteed until the insurance processes the first claim“.

3. ACCEPT INVITE TO CLIENT PORTAL

Your therapist will send you an invite to Client Portal to your email. Please click on the SIGN IN button in the email. This will take you directly to your account where you will be able to sign electronically all intake forms, give us your demographic information (needed to process insurance claims, generate invoices and statements), and credit card information. This portal is fully confidential, designed specifically for psychotherapists, and HIPAA compliant. It uses STRIPE to process credit cards.

The link to the Client Portal is valid for 24hrs. If you wish to receive a new SIGN IN link at any time after that simply click on this link https://katarzyna-dlugosz.clientsecure.me/ click “I'M AN EXISTING CLIENT“ and type in your email address. A new link to your Client Portal will be sent to your email every time you follow this step. You do not need to set up any logins or passwords.

Call your therapist for any assistance.

4. SIGN INTAKE FORMS

All intake forms are filled out and signed electronically. Once you sign into your Client Portal you will be taken automatically to each one of them. Please sign the intake forms at your earliest convenience and prior to your session in order to avoid using session time filling out paperwork. In our experience it takes about 10-15 minutes to complete all the forms. In the Contact Info Form uploading pictures of front and back of your insurance card is sufficient, you do not need to type in all insurance information. HOWEVER if you wish to check your benefits PRIOR to your appointment please let us know (see step 2 above).

Call your therapist for any assistance.

IMPORTANT: our services are available only to patients who are in New York State at the time of the service..

5. ENTER VIDEO SESSION (for clients who chose virtual session):

Our therapists use 2 platforms for VIDEO SESSIONS (Sessions by Psychology Today and Telehealth by Simple Practice). Your therapist will send you instructions for accessing the video link. You will either need to click one of the links below, or will receive a text and an email with a specific link 10 min prior to your session. Your therapist will tell you which platform they prefer. You can get apps for both platforms from app store (not required).

At the time of your appointment simply click on the link below, click “allow” for video and audio on your device. The same link will take you every time to your therapist’s waiting room. Once they see you are there, they will let you in at the time of your appointment:

Book Appointment